Action Software International, Inc. respects your right to privacy, and we believe any information you provide to us should be protected from disclosure to others. We have prepared this Privacy Policy to inform you as to what kind of information about you is collected and how it is collected on our web site, how we manage and safeguard your information, to whom we disclose your information, and under what circumstances the information is disclosed. By using the Action Software International web site or providing any personally identifiable information through the Action Software International web site, you are agreeing to the collection and use of information in the manner described in this Privacy Policy. If you do not consent to this Privacy Policy, do not use the web site or download any materials from it.
Collection of Personally Identifiable Information
In general, you can visit Action Software International’s web site without telling us who you are or revealing any personally identifiable information about yourself. However, certain pages on our web site require personally identifiable information from you, such as when you request a demonstration, request support contact or request information about our products. The personally identifiable information we need from you typically includes contact information such as your name, address, telephone number and e-mail address. We collect this information to better understand your needs and provide you with services that are valuable to you. Revealing personally identifiable information is voluntary and you have the choice whether or not to disclose this information.
Action Software International’s web site uses cookies. A cookie is a piece of data stored on the user’s computer that can be used to recognize repeat visitors to the web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You will remain anonymous unless you otherwise provide Action Software International with any personally identifiable information. The cookies are used primarily to enhance your usage of the web site. Links to web sites outside of ours may contain cookies that Action Software International does not control. If you disable your cookie, you may still use our web site; however, you may not be able to access certain areas within the web site.
Cookies
Action Software International’s web site uses cookies. A cookie is a piece of data stored on the user’s computer that can be used to recognize repeat visitors to the web site. Usage of a cookie is in no way linked to any personally identifiable information while on our site. You will remain anonymous unless you otherwise provide Action Software International with any personally identifiable information. The cookies are used primarily to enhance your usage of the web site. Links to web sites outside of ours may contain cookies that Action Software Internationaldoes not control. If you disable your cookie, you may still use our web site; however, you may not be able to access certain areas within the web site.
Log Files
Like most standard web site servers we use log files. This includes internet protocol (IP) addresses, browser type, internet service provider (ISP), referring/exit pages, platform type, date/time stamp, and number of clicks to analyze trends, administer the site, track users’ movement in the aggregate, and gather broad demographic information for aggregate use. IP addresses, etc. are not linked to personally identifiable information. We use a tracking utility that uses log files to analyze user movement.
Use of Personally Identifiable Information
The personally identifiable information that you reveal will be used to fulfill your request or to support activities on our web site. In addition, Action Software International may use this information to send you the Action Software International newsletter or information on Action Software International’s products and services. Out of respect for the privacy of our users we give you the option to not receive these types of communications. Please see the “Opt-out” section.
Data Analysis
We may also perform statistical analyses of aggregate visitor behavior. This allows us to measure relative visitor interest in the various pages of our web site and to improve the design of our web site. Such aggregated information is not linked to personally identifiable information.
Disclosure of Personally Identifiable Information
Except as otherwise stated in this Privacy Policy, we do not sell, trade or rent your personally identifiable information collected on our site to others. Action Software International occasionally hires other companies to provide limited services on our behalf, such as mailing of our newsletters. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
Though we make every effort to preserve user privacy, we may need to disclose personally identifiable information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order or legal process served on our web site. In addition, Action Software Internationalmay disclose personally identifiable information if we believe in good faith that such action is necessary to protect the personal safety of users of Action Software International, its web sites, or the public. We may also disclose personally identifiable information in the event of a merger, consolidation, or sale of all or substantially all of Action Software International’s assets.
Web-based communications and data transfer with Action Software International Technical Support
Interactions and data exchanges between you and Action Software International Technical Support representatives are secure. With your permission, Action Software International Technical Support representatives may use a third party tool to start a “Chat” session in which the representative can access your computer. The Technical Support Representative will only be able to do this when you join the session, and cannot access your computer once the session is over. The Chat session operates over a secure, reliable global communications network. The data that is sent during a Chat session is encrypted, and there is no direct connection between the Technical Support Representative and your computer. With your permission, a Technical Support Representative may transfer a file to and/or from your computer.
During a Chat session, a Action Software International Technical Support representative may be able to view information about processes that are running on your computer. Action Software International representatives will not use this information for any purpose, and will not disclose any information gathered during a Chat session to any third party.
Opt-out
Users who no longer wish to receive communications from Action Software International may opt-out of receiving these communications by replying with “unsubscribe” in the subject line of the e-mail. You may also opt-out of these communications by sending an e-mail to sales@actionsoftware.com specifying that you no longer want to receive communications from Action Software International.
Links
This web site contains links to other sites with whom we have a relationship. Please be aware that we, Action Software International, are not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site that they are no longer covered by our Privacy Policy and to read other sites’ privacy statements, as they may differ from ours. This Privacy Policy applies solely to personally identifiable information collected by Action Software International’s web site.
Security
Action Software International takes reasonable security measures to protect your personally identifiable information both online and off-line from loss, misuse, unauthorized access or disclosure. Your personally identifiable information is not shared outside Action Software International without your permission, except under the conditions explained above. Action Software International does not rent or sell personally identifiable information to third parties.
Correcting/Updating/Deleting/Deactivating Personally Identifiable Information
If your personal information changes, or if you no longer desire to receive communications from Action Software International, you can correct, update, delete or deactivate your personal information by sending an e-mail to sales@actionsoftware.com
Changes To The Privacy Policy
Action Software International may amend this Privacy Policy from time to time. If we decide to make substantial changes in the way we use your personally identifiable information, we will post the changes on this page and other places we deem appropriate so you become aware of what information we collect, how we use it, and under what circumstances, if any, we disclose information. Your continued use of the Action Software International web site following such change will be deemed acceptance of the revised Privacy Policy.